Learn the business:
This has 3 steps:
I. Know your company
II. Know your product
III. Know the Plan
IV. Targeting
V. Training for presenting the opportunity
VI. Countering Objections
VII. Follow-up
VIII. Learning the Operations-mode of payment,registration,on-line shopping,etc
I. Know your company:
GOLDQUEST INTERNATIONAL LTD.
GOLDQUEST International Ltd is a multi-national company recognised and accepted internationally as a reputable retailer of gold products with its head office in Hong Kong and several representative offices in key business cities across the globe.
GOLDQUEST harnesses the power of the Net and the most modern of technologies to communicate to its customers and conduct business with them in the most efficient manner possible. Its venture into electronic commerce, through the creation of the Online Store in May 2000, is already generating a quarter of the company's total sales.
GOLDQUEST is part of the QI Ltd, a multinational conglomerate with a determined vision to be the ultimate and trustworthy business partner of the people and organisations it serves. It has a mission and a heart to uplift humanity by creating and offering new business opportunities to meet the personal as well as professional needs of its clients and business partners. The Group has GOLDQUEST as its flagship business, along with other nine wholly-owned subsidiaries offering a diverse scope of products and services, ranging from retailing, travel & leisure, interactive marketing, finance and corporate investments, to training and education.
Consolidating the synergies of the global customer and capital base that has been built up, QI Ltd and its affiliates are always looking at expanding into various other businesses to offer excellent products and exemplary services to our customers all over the world.
CHAIRMAN:
Mr. Bernie Mayer - Chairman
Born to a family of Mint Masters for five generations, Mr. Bernie Mayer has successfully gathered solid business background in the minting industry from several organisations in Germany, Spain and Canada before returning to his family business as Managing Director of Mayer Mint with remarkable visions and profound experiences. Over 30 years of his leadership, his strong management skills have contributed to the flourishing business operations and development with numerous proven performances. In 1999, he moved on to become the Chairman of Mayer Mint. Recently, he accepted another challenging career opportunity at GoldQuest International Ltd as Chairman of the Board.
From its humble inception to the flourishing success and steady growth it has been enjoying, GoldQuest International Ltd abides by the principle of delivering the best products and services to its customers, partners and suppliers as well as making generous contributions to society. Despite being a young enterprise, GoldQuest has attained and enjoyed tremendous and outstanding achievements in the international level due to solid financial background, experienced management as well as impressive performances and exceptional operations.
Today, GoldQuest is forging ahead to another year of unstoppable success and prosperity with the driving force of cutting-edge technology from its exclusive distributor, QuestNet. Such innovative business module would definitely boost our business to another level of success in terms of business and relationships with our valued customers and TCOs. Apart from technology advancement, GoldQuest promises to outperform with more attractive product launches, exciting incentives and campaigns, and unsurpassed services to continue our tradition of maximizing customer satisfaction.
It is my great pleasure to join one of the most prestigious and dynamic numismatics companies in the world. It gives me a feeling of great pride and sense of achievement with the opportunity to look back over the past five years of significant improvement and transformation. At GoldQuest, we look forward to the challenges of the future and implementing new standards that will exceed the expectations of customers.
STRATEGIC PARTNERS
Product Development-Mayer's Mint Germany-Mint Masters for Five GenerationsGOLDQUEST is proud to partner with Mayer's Mint Germany, one of the most prestigious private mints in the world. Founded in 1871 in the outskirts of the city of Pforzheim, Germany, Mayer's Mint is one of the oldest family-owned mints in Germany whose founder, Bernhard Heinrich Mayer, was an industrial visionary. B.H. Mayer partook in new inventions and technological advancements and, soon after, the Mayer name became synonymous with excellent workmanship and artistic design. For five generations, Mayer's Mint has produced some of the finest coins in the world, maintaining an excellent reputation among collectors, distributors and state mints in America, Asia and Europe.Companies rarely have the privilege of dealing directly with government or privately owned mints. GOLDQUEST, however, is very fortunate to have worked with foremost mints from all over the world: US Mint, Royal Canadian Mint, Royal Australian Mint, Perth Mint and Andorra Mint to name a few. Sales and Marketing-V-Team International-International Team of Industry LeadersIn introducing its products globally, GOLDQUEST has enlisted the expertise of V-Team International, an international team of industry leaders with extensive marketing experience. V-Team founders, who understand that each and every person contributes to the overall achievement of the organization, took the cue from the wonderful positioning of birds in flight that follow the V-formation and called themselves thus. V-Team has helped strengthen GOLDQUEST's worldwide presence with its winning marketing strategy.
QUESTNET INDIA
BackgroundQuestNet Ltd is the flagship business of QI Ltd, a multinational conglomerate with diverse business interests around the globe. Emerging from the success of QI subsidiary GOLDQUEST International Ltd, a world leader in numismatics, QuestNet was established to support the fast-growing network and customer base of the QI group of companies.
Through a successful network marketing approach, QuestNet provides services and support to Independent Representatives (IRs) and retail customers of the QI group, now totaling over 700,000 in more than 168 countries, through the sophisticated medium of e-commerce and a high-powered data processing centre.
Currently, QuestNet distributes numismatic products from GOLDQUEST , vacation memberships from Quest Vacation International, telecom products from Quest Technologies and financial solutions from Quest Financials.
The company is supported by an extensive network of representative offices in Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Thailand, Taiwan and the United Arab Emirates, and a wholly owned subsidiary in India. For further information on our representative offices,
I. Know your product:
There are various coins offered to each IR depending on the country to which he/she belongs to. Some of the coins are listed below. Detailed description of each of these with respect to is given on the below mentioned website.
http://www.quest.net/
Also kindly confirm these prices with your upstream as these prices may not include shipping charges, etc.Sometimes there may be promotions and discounts available between a particular periods for a certain range of products.
COINS AVAIABLE TO BE SHIPPED TO INDIA
Shri Shirdi Sai Baba Gold and Silver Medallions (SSBM9)Price: INR 32,890 Add to Cart
Light of the World Gold and Silver Medallions (LIWM9)Price: INR 27,600 Add to Cart
Time is Money SetPrice: INR 24,380 Add to Cart
Dome of the Rock Gold and Silver Medallions (DRMM9)Price: INR 27,600 Add to Cart
Ka'abah Medallion (KABM2)Price: INR 32,200 Add to Cart
Lord Balaji Gold and Silver Medallions (BLJM9)Price: INR 27,600 Add to Cart
Dr. Sivaji V.C. Ganesan Medallion (SVJM1)Price: INR 55,430 Add to Cart
Thevar Gold and Silver Medallions (THVM9)Price: INR 27,600 Add to Cart
Paramacharya Medallion (SCSM1)Price: INR 55,430 Add to Cart
Shree Siddhivinayaka Gold and Silver Medallions (SDKM9)Price: INR 27,600 Add to Cart
Golden Lotus Medallion (NLCM1)Price: INR 55,430 Add to Cart
2005 Gentlemen’s Gold MMC Watch (TTGW2) - Delivery will start on 1 September 2005Price: INR 25,000 Add to Cart
Jewaharlal Nehru Medallion (NERM1) Price: INR 55,430 Add to Cart
Sree Narayana Guru Gold and Silver Medallions (SNGM9) Price: INR 27,600 Add to Cart
FIFA World Cup Champions Medallion Set (FFCM9)Price: INR 39,790 Add to Cart
The Direction to Kaabah Medallion set (MKCM9) - Delivery will start on 4 November 2005Price: INR 26,830 Add to Cart
FAO-Mother Teresa Medallion (FMIM2)Price: INR 32,200 Add to Cart
2005 Ladies Gold MMC Watch (TTLW2) -Delivery will start on 1 September 2005Price: INR 25,000 Add to Cart
Paramacharya Gold and Silver Medallions (SCSM9)Price: INR 32,890 Add to Cart
Bhagwan Mahaveer Gold and Silver Medallions (BMVM9) Price: INR 27,600
II. Know your plan:
Gold Quest International chose not to use the route of traditional advertising; instead, opted to tap into the power of the "word-of-mouth".
It ensures that its referral base employs simple steps and procedures in conducting the business. Gold Quest International creates a unique advantage in today's competitive market.
Step 1) Enrollment and purchase a product.
First of all, you enroll over internet by entering your introducer/referrer ID. The enrollment fee is Rs.460/-. Then you buy the product-coin of your preference. You can choose any of the coins from the product catalogue. After finishing enrollment and buying your coin, you are a qualified customer with a specified ID with three positions as appeared below:
Say you buy the 001 coin. Now the 2 default positions under you automatically remain empty for you to buy the coins with-in 90days.At the end of this 90 day period the default positions will cease.
Ignoring this fact, you can start referring people to enter into the business. Thus you can refer people who will come in your left arm or right arm that is-either 002 position or 003 position. If you intend to get commission you can go to step 2 and follow the income plan .
Step 2) Activity and income plan.
Suppose that you have qualified position 001 by purchasing a product .now you have two legs , Left & Right , and you must introduce at least two person in your Left & Right side .
After introducing A and B via your ID and when they purchased products , your position is Activated .
The company commission is Rs.11,500/- per every 3UV in Left and 3UV in Right .The commission per coin is Rs. 2000/-approx.
This to inform you that any person under A legs will be counted for you as Left ,and any any person under B legs will be counted for you as Right .
III. Targetting: You can divide your contacts into 3 Levels:
Ø Level 1: Close contacts-may be your friends/relatives/need & dear ones –you come in contact with almost everyday. This is the group you need to target right away. Tell them what’s happening in your life and invite them for a presentation.
Ø Level 2: This could be a common friend circle you meet frequently-say once a week or two. This group could also be a potential investor –a person who is genuinely interested in diverse business opportunities from time to time. However-it is essential a rapport be build with your level 2 contact before introducing them to this opportunity.
Ø Level 3: This is the most difficult layer to crack. This group is a little cynicy and apprehensive about such ventures. Wait-take your time! They should be ideally targeted once your cheques start flowing in as you have proof of your achievements. Then these ppl start getting tempted to hear the opportunity and are genuinely interested. However starting touching base with these people at this stage.
It is strongly recommended NOT, repeat, and NOT try to present the business on the strength of attending one or two presentations. The radical and dramatic departure of this business from traditional concepts means that listening to one or two presentations will result in your absorbing only a small part of the business. Therefore logically, if you have only a smattering of knowledge of the business, your attempt to present it to a prospect means that he will have been shown a small part of the business. If he has understood only a part of that part, it means that he will have grasped only an infinitesimal part of the business. This is a grave disservice to the business and your colleagues, to say nothing of the fact that you will come off looking pretty silly.
Your best bet at this stage of your development is to call prospects to the weekly presentations, Wed at the Otters and Saturdays at Chembur. If any of your prospects cannot come to these presentations because of the time at which they are held or for any other reason whatsoever, Mr. Michael Ferreira is available 24/7 to make a one-on-one presentation to them. In due course, all of you will perfect your presenting skills and with continuous training, your other skills in handling objections, inviting prospects and following-up, to mention only a few, will develop and the awesome power of duplication will kick in with a vengeance.
IV. Training for presenting the opportunity
Ø To help you in perfecting your presentations, a detailed training note on the presentation will be given at a later stage. The note will have to be practiced and preferably presented to me several times before attempting to present it to others.
Ø Go through the 2 VCDs of the 8 Building Blocks & the 6 VCDs of the Basic training Course(BTC)
Ø Attend Technical Training Modules conducted by Gold Quest and the V Team Members.
Ø Try to attend every presentation at either venue even if you do not have prospects; do not miss training sessions. These sessions are vital to understand this business and to sharpen your skills as an IR. A place for regular training sessions, at least once a week and more often will be organised soon.
Once you have mastered the art of making effective presentation through the training material and CD’s you will have to present it to the leader of your upline. It would a great pity if anyone does not take the trouble to grasp the points mentioned in the attached note and gets frustrated when his poor presentation is greeted by a lack of response. From there to the complaint that "this is not happening for me" is an easy cop-out. Worse, that can lead to an IR bad-mouthing a wonderful business in an attempt to rationalize his own shortcomings. Please bear in mind, (a) that winners do not quit; and (b) THIS BUSINESS IS NOT ON TRIAL. It is you and I who are on trial.
V. Countering Objection
Most of the queries which relate to the product/company can be answered through this write-up and sufficient information available on the website.However, there are some common FAQ’s that we encounter. These will be circulated separately.
Also you may encounter certain FAQ’s while talking to your prospect…so lets work on these together. Keep your IR informed about these FAQ’s and you shall get your answers.
Common FAQ’s:
1) Is this a kind of MLM (Multi-level marketing? One of the sorts like Amway?
No. The difference:
MLM
Our Chain
1
You have to do direct downlines forever
You have to do only 2 referrals who in turn get 2 strong referrals as so on in your entire life
2
It is called Multi Level because the commission decreases with each level going down
The commission remains the same-i.e. 2000/- even as you go as low as possible
3
Every month you start from zero commission if you don’t sell that month
You can get commission all your life so long as your downlines are selling
4
You have to sell –consumables-resale value is zero
You are selling a precious value item-resale value is subject to appreciation
5
You have targets, time lines, quota, etc
No targets, time lines,quota,etc
2) What are the tax implications on income earned as commission?
5% tax is deducted at source and cheque of balance amount is payable.
3) When do you get your coin?
A time lag of 4-6 weeks between your registration and delivery of the coin.
4) When do you get your commission cheque?
Time Lines: Eg.
Sr.No
Activity
Time line
Date
1
Last registration completing the model of 3 on the Right & 3 on the Left
28th Oct. 2005
2
Registration in the system
1 week from actual registration
4th Nov. 2005
3
Receipt of commission cheque
Monday following a week of registration in the system
14th Nov. 2005
VI. Follow –up:
Ask the prospect immediately after the presentation how he/she felt about the concept-but subtly-not getting too pushy. One you have got your prospect to the seminar, sometimes you may want to leave them and wait for the idea to dwell in. However, do not forget to follow-up. Ideally talk to them after a day or 2 and ask them what they felt. Any queries, doubts, etc. Substantiate the concept with real life eg-for this it is important to know what your upstream is doing. Cite heroes of the chain. At the same time-try your best to solve their technical/financial queries. In this period it is vital to keep in touch with your upstream or leader of your upstream.
VII. Learning the operations:
Once a customer decides to buy the coin you may have to remember the following steps:
1. Mode of payment :
a. Through a DD in favor of QuestNet Enterprises India Private Limited-present the DD to Questnet office (In Chakala-in Mumbai) and get e-cards for registration.
b. Through Credit Card: Through e-payment directly or swiping the credit card in the Questnet Office and getting e-cards for the amount equivalent.
2. Registration: The registration can be done in the name of an individual or a company
Incase of an individual, the following details must be provided by the customer before the purchase:
a) Full Name
b) Complete Address for correspondence
c) Phone Number
d) Email address
e) Date of Birth
f) Personal Identity Number (E.g. PAN Card No, Passport No, Driving License No, etc)
g) Mother’s Maiden Name
h) Name of Beneficiary & relation to the IR
i) Coin/coins name you would like to purchase
Incase of a company, the following details must be provided by the customer before the purchase:
a) Company Name
b) Cheque Name(What name you want the cheque to come to)
c) Contact Person
d) Position
e) Contact Address
f) Ph no:-
· Office No
· Fax No
· Mobile No.
· Res. No.
· Email address
· Alternative email address if any
g) Type of Business
h) Valid Business Registration /Company ID no.
i) Registration Date
j) Registration Country
k) Coin/coins name you would like to purchase
3. On-line shopping: be sure of which coin you down line wants to purchase. Remember the value of the coin makes no difference to the business opportunity, so people who are purely looking at it from an investment point of view-kindly refer a low priced coin
(A demo on how to do registration will be given at a later date-kindly attend it)
4. Maintaining records: Kindly maintain a file of your registration receipt, your geneology, and record of your downlines details-their registration numbers, email addresses and phone numbers. This will help you forward periodical updates etc to your downlines and facilitate your downlines to grow the business for you.
Offices
Main Office: Hong Kong5/F Mass Mutual Tower38 Gloucester Road, Hong KongPhone: +852.2827.1889Fax: +852.2827.1833 E-mail: network.support@quest.net
Representative Office :
1. Hong Kong
1002 Mass Mutual Tower38 Gloucester Road, Hong KongPhone: +852.2263.9428Fax: +852.2865.1028
Network Support Head : Ms. Athena ChiuE-mail : pschiu@quest.net
Network Support Group :Suite 1105-06 Mass Mutual Tower 38 Gloucester Road, Hong KongTel. No : +852 2827 1889Fax No : +852 2802 3286
2. Philippines
15/F Robinsons - Equitable Tower4 ADB Avenue, Ortigas Center1605 Pasig City, Metro Manila, PhilippinesPhone +63.2.636 7947 to 52Fax +63.2.638 3008
Network Support Head : Ms. Kaite San JoseE-mail : kaite@quest.net
3. Malaysia
1307 Block B, Menara AmCorp,No.18 Jalan Persiaran BaratOff Jalan Timur, 46050 Petalling JayaSelangor Darul Ehsan, Malaysia Phone: +60.3.7957 9788Fax: +60.3.7957 8922
Network Support Head : Ms. Maha SubramaniamE-mail : maha@quest.net
4. Korea
18th Floor, Kyoung Am Building157-27 Samsung-DongKangnam-Ku, Seoul 135-090, Korea Tel. No : +82.2.3450.1651Fax No : +82.2.3450.1625
5. Taiwan
Room B, 7/F, Section 2, Tun Hwa South Road Taipei, TaiwanTel. No : +88.6.2.2701.7699 , Fax No : +88.6.2.2701.7600
6. Thailand
PT GoldQuest Indonesia – Jakarta 15/F Wisma Metropolitan II, World Trade Center Complex, Jalan Jendra, Sudirman, Jakarta, KAV 29-31 Indonesia Tel.No. : +62.21.526.8660 , + 62.21.526.8661, +62.21.526.8662Fax No : +62.21.526.8663, +62.21.526.8664
PT GoldQuest Indonesia – SurabayaBRI Tower, 5th floor, Suite 500Jl. Jenderal Basuki Rachmat No. 122Surabaya 60271IndonesiaTel. +62.31.548.0020Fax +62.31.548.0019Network Support Head : Ms. Irin-Ginung Septi AnggraeniE-mail : irin@quest.net
7. Singapore
No.7 Temasek BoulevardThe 33rd Storey, Suntec Tower ONE, Suntec CitySingapore 038987Tel: +65.6.820.3999 Fax: +65.6.820.3998
Network Support Head : Ms. Sharon QuekE-mail : sharon@quest.net
8. India
GoldQuest International Pvt Ltd.India - Chennai The Rain Tree Place, 9th Floor, B-Wing #7 Mc Nichols Road, Chetpet Chennai, India 600031Tel. No : +91.44.2836.5071 ,+91.44.2836.2157,+91.44.2836.2992 Fax No : +91.44.2836.0198
India - Mumbai 871,Solitaire Corporate Park 7th Floor, No 167Guruhargovindhji Marg Chakala, Anderi EastMumbai - 400 093Tel. No : +91.22.2837.4084,+91.22.2837.4085,+91.22.2837.4086Fax No : +91.22.2837.4089Network Support Head : Prasanna KumarE-mail : prasannak@goldquest-india.com
India - Bangalore R.K.Plaza, No.302, C.M.H. Road 2nd Floor, Indira Nagar Bangalore, India 560038Tel. No : +91.80.2520.3721, +91.80.2520.3722Fax No : +91.80.2520.3723India - Hyderabad #7 Surya Towers, F-Block, S.P. RoadSecunderabad, India 560003Tel. No : +91.40.5533.7891 to 93Fax No : +91.40.5533.7894
9. Iran
27 Shahid Vaziry Poor Alley, 3rd FloorMother Sq. Mirdamad AvenueTehran, IranTel: +98.21.227.6214, +98.21.290.9584Fax: +98.21.290.9646
11.United Arab Emirates
Al Emarat GoldQuest L.L.C.M-1 Floor, Room 102Sheikh Abdul Aziz Bin Mohammed Bin Saqr Al Qassimi Building, Al Oteiba StreetPO Box: 90453, Al Ain, UAETel. No : +97.13.766.2228 Fax No : +97.13.766.3007 Network Support Head : Ms. Simi PaulE-mail : simi@quest.netRepresentative Office :Flat 2104, 21 Floor, Al-Purrah TowerAl Buhairah Corniche (Next to Al-Fardan Centre) P.O. Box 44295, Sharjah, UAETel. No : +97.16.556.9861Fax No : +97.16.556.9862Network Support Head : Ms. Shobha BhandarkarE-mail : shoba@quest.net
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